What It Does
Capabilities
Level provides remote monitoring and management (RMM) for all endpoints. It monitors device health, automates patching, and enables secure remote support—all from a single dashboard.
- Real-time device health monitoring
- Automated OS and application patching
- Software deployment and updates
- Hardware inventory and asset tracking
- Secure remote support access
- Custom alerting and automation
- Scripting and bulk remediation
- Performance and usage reporting
Why We Chose It
Our Reasoning
Level was built by MSPs who got frustrated with legacy RMM tools. It's fast, modern, and doesn't bog down machines like older solutions. The scripting engine lets us automate almost anything.
- Lightweight agent with minimal resource usage
- Modern architecture (no legacy bloat)
- Fast remote connection with no user interruption
- Powerful scripting and automation engine
- Real-time alerting on critical issues
- Built-in patch management for third-party apps
How It Fits
Part of the Athencia Stack
Level runs alongside Intune to give us visibility into device health and enable remote support. While Intune handles policy and compliance, Level handles monitoring, patching, and troubleshooting. Together, they let us proactively maintain your environment.
Level FAQs
Why both Level and Intune?
They serve different purposes. Intune manages configuration, compliance, and security policies. Level monitors health, automates patching, and enables remote support. They complement each other—Intune says what should be; Level makes sure it is and fixes problems.
Can you access my computer anytime?
Remote sessions require either your permission or a documented service request. Level logs all access for audit purposes. We don't poke around without a reason.
How do you handle patching?
Level automates OS and third-party application patching on a schedule that minimizes disruption. Critical security patches deploy faster. You get monthly reports showing patch compliance across your environment.
Ready to See How Our Stack Works for You?
Let's discuss whether our technology choices make sense for your business.
