Client support

Support when you need it.

Support hours, escalation paths, and response expectations are defined by each client engagement.

Emergency support

Critical outages, security incidents, system failures

For critical issues, use the emergency channel agreed for your engagement. If your systems are down or something looks wrong, call rather than email.

Availability follows the client’s engagement

Whether you need immediate assistance or have questions about your environment, multiple channels are available.

Use your client account to access the support portal for your engagement.

Requires client account

Start a conversation about your organization

For a new engagement, tell us what you are working through.

Detailed technical questions or service discussions

For questions that need context or documentation. Response expectations follow your engagement.

Educational guides and reference material

These public articles are general reference material. Use the support channels agreed for your engagement for help with your environment.

Visibility into your technology environment

Access Athencia One using the account provided for your engagement.

Pick the right channel above. If it's an emergency, call.