Simple, transparent pricing.

Two models. Direct IT management for firms without dedicated IT staff. Co-managed IT for firms that already have someone in-house. Build your estimate below and see exactly what you'd pay.

Fully managed ITCo-managed IT

Is This Expensive?

Compared to break-fix IT? Yes. Compared to hiring even one internal IT person ($60-80K salary, plus benefits, training, turnover)? No.

Athencia One Complete for a 25-person firm costs about what you'd pay a part-time helpdesk employee. Except you get a full team, enterprise security tools, and someone thinking about strategy.

We're not the cheapest. We're the option that lets you stop thinking about IT.

Who We Are

Pacific Northwest Roots

Founded in the Pacific Northwest, serving clients nationwide.

North America Support

When you call for help, you reach someone who understands your business.

Know Your Team by Name

Primary technician assigned to your account. No anonymous ticket queues.

Direct Access to Engineers

When you need expertise, you get it—not tier-1 script readers.

Support Hours & Response Times

Business hours: Monday–Friday, 7:30 AM – 5:30 PM Pacific
24/7 support available for Priority 1 critical outages

P1Critical
Systems down, ransomware, security breach
Response: 15-30 min
Resolution: 4 hours
P2High
Key app broken, user locked out for deadline
Response: 1-2 hours
Resolution: 8 hours
P3Normal
Printer issue, new user setup, software install
Response: 4 hours
Resolution: 24-48 hours
P4Low
Feature request, non-urgent changes
Response: 1 business day
Resolution: Scheduled

These are targets, not contractual SLAs. We meet or beat these on 95%+ of tickets.

Build Your Estimate

Select a service model, enter your team size, and see the pricing math immediately.

Minimum 5 users.

BCDR

Compliance

BCDR and Compliance add-ons require a 12-month commitment.

Estimate Preview

Enter your user count to see the pricing breakdown.

Hourly Labor Rates

For Athencia One clients and out-of-scope work

Service TypeRate
Standard Support (T1/T2)$150/hr
Project Work$175/hr
Engineering/Consulting$200/hr
After-Hours Emergency$225/hr
Onsite Travel Fee+$50

Billing Notes

  • • Time billed in 15-minute increments
  • • After-hours: before 7:30am or after 5:30pm weekdays, all day weekends/holidays
  • • Travel time is not billed, only the flat travel fee
  • • Remote support is default; onsite only when necessary

AI Integration Services

Project-based AI work for firms that want to use AI tools safely and productively.

AI Readiness Assessment

Current state audit, risk identification, and recommendation roadmap.

Fixed fee

AI Governance & Copilot Deployment

Policy creation, Copilot configuration, Purview DLP, and shadow AI monitoring setup.

Project + optional monthly

Custom AI Agent Development

Copilot Studio agents for your specific workflows. Built, tested, and deployed.

Per agent

AI Training Workshops

Hands-on sessions for your team. Prompt engineering, safe usage, and real workflows.

Half-day or full-day

Schedule a conversation

Billing Options

Month-to-Month

Default option

  • No long-term commitment required
  • Cancel with 30 days notice
  • Full flexibility to scale up or down

Annual Agreement

Save 8.3%

12-month commitment

  • Your 12th month is free
  • Pay for 11 months, get 12
  • We reward commitment, never penalize flexibility

BCDR and Compliance add-ons require 12-month minimum commitment.

Getting Started

Full onboarding takes about 8 weeks. Support typically begins within the first 2-3 weeks.

Onboarding Fee

A one-time onboarding fee applies to every engagement. This covers discovery, migration planning, stack deployment, validation, and team training — the foundation that makes everything after it work.

Athencia One Complete
One month's per-user rate × number of users
Athencia One (stack-only)
One month's per-user rate × number of users

What We Do

1
Discovery – Audit environment, document, identify risks
2
Planning – Create migration plan around your schedule
3
Deployment – Configure M365, deploy security stack
4
Validation – Test everything, verify backups and security
5
Training – Orientation for your team on new tools
6
Handoff – Introduce your primary technician

Switching from Another MSP?

We handle the transition professionally. We'll coordinate with your current provider, ensure clean handoffs, and never leave you without coverage. Your data and systems are yours—we make sure you keep full control throughout.

What Happens If You Leave?

We hope you won't, but we'll never hold your data hostage.

30 days notice required (mutual)
Full documentation of your environment provided
M365 tenant is yours—we transfer admin access, you keep everything
All credentials and configurations documented and handed over
BCDR: Hardware retrieved, final backup provided
Coordination with your new provider if desired
Professional transition, no hard feelings

Optional Add-Ons

For clients with specific compliance or disaster recovery needs

Security Compliance

For clients requiring formal compliance management beyond the included CIS Controls baseline. Requires 12-month commitment.

Essentials$199/mo

Single framework, unlimited reports, quarterly reviews (billed separately)

Managed Compliance$399/mo

Multiple frameworks, automated evidence collection, trust portal, ~2 hrs/mo included

Supports HIPAA, SOC 2, ISO 27001, NIST, CMMC, PCI-DSS, and 50+ other frameworks

Learn About Compliance

Backup & Disaster Recovery

For clients with on-premises servers. If your server fails or gets encrypted by ransomware, you're back up in minutes. Requires 12-month commitment.

Small(Up to 2TB)
$250/mo
Standard(Up to 5TB)
$500/mo
Professional(Up to 12TB)
$1,000/mo
Enterprise(12TB+)
Custom

Not needed for cloud-only environments. Dropsuite (included in Athencia One) covers M365 backup.

Includes Athencia-owned hardware, instant virtualization, ransomware detection, 2 DR tests/year

Pricing Examples

Real-world scenarios to help you estimate

Small Law Firm

8 users, cloud-only

Athencia One Complete8 × $199
BCDRNot needed
ComplianceCIS included
Total$1,592/mo

Accounting Firm

22 users, server, compliance needs

Athencia One Complete22 × $179
BCDR Standard (5TB)$500
Compliance Essentials$199
Total$4,637/mo

Engineering Firm

45 users, CMMC required

Athencia One Complete45 × $169
BCDR Professional (12TB)$1,000
Managed Compliance$399
Total$9,004/mo

Startup Consulting

12 users, stack-only

Athencia One12 × $50
Est. hourly support (~5 hrs)~$750
Total~$1,350/mo

Regional Accounting Firm with Internal IT

55 seats, Backstop Standard

Core software (55 × $19.50)$1,072/mo
Backstop Standard retainer (5 hrs included)$750/mo
Dropsuite backup (55 × $5.50)$302/mo
Total$2,124/mo

What Sets Us Apart

Cloud-First

We build on solid foundations before adding complexity. No band-aids.

Portal Included Free

Real-time visibility most MSPs charge $50-100/mo extra for.

Enterprise Security for SMBs

Same Huntress SOC protecting Fortune 500, sized for your budget.

Transparent Pricing

No hidden fees. Month-to-month flexibility. What you see is what you pay.

PNW Roots, National Reach

Founded in the Pacific Northwest. On-site resources available nationwide.

Compliance-Ready

CIS baseline included. Easy path to HIPAA, SOC 2, CMMC when needed.

Ready to talk about what makes sense for your team?

We'll tell you honestly whether our approach is the right fit for your firm.

Let's Talk