Simple, Transparent Pricing

Month-to-month. No long-term contracts. Built for businesses with 5-75 users, especially professional services firms.

Is This Expensive?

Compared to break-fix IT? Yes. Compared to hiring even one internal IT person ($60-80K salary, plus benefits, training, turnover)? No.

Athencia One Complete for a 25-person firm costs about what you'd pay a part-time helpdesk employee. Except you get a full team, enterprise security tools, and someone thinking about strategy.

We're not the cheapest. We're the option that lets you stop thinking about IT.

Who We Are

Seattle-Based, Locally Owned

We live and work in the same community as our clients.

North America Support

When you call for help, you reach someone who understands your business.

Know Your Team by Name

Primary technician assigned to your account. No anonymous ticket queues.

Direct Access to Engineers

When you need expertise, you get it—not tier-1 script readers.

Support Hours & Response Times

Business hours: Monday–Friday, 7:30 AM – 5:30 PM Pacific
24/7 support available for Priority 1 critical outages

P1Critical

Systems down, ransomware, security breach

Response: 15-30 min

Resolution: 4 hours

P2High

Key app broken, user locked out for deadline

Response: 1-2 hours

Resolution: 8 hours

P3Normal

Printer issue, new user setup, software install

Response: 4 hours

Resolution: 24-48 hours

P4Low

Feature request, non-urgent changes

Response: 1 business day

Resolution: Scheduled

These are targets, not contractual SLAs. We meet or beat these on 95%+ of tickets.

Choose Your Plan

Two clear options based on how much you want to hand off

Athencia One

Visibility + On-Demand Support

Enterprise-grade security tools with expert support when you need it. Best for firms with some IT capability who want proper security without paying for unlimited support they won't use.

$45–$55/user/mo

Support billed hourly when needed

Pricing by Team Size

5-9 users$55/user/mo

10-25 users$50/user/mo

26-50 users$47/user/mo

51-75 users$45/user/mo

What's Included

M365 Business Premium

Full Office suite, Defender, Intune, Conditional Access

Huntress Security Suite

24/7 SOC with human threat hunters (EDR, ITDR, SAT, SIEM)

Dropsuite Backup

M365 email, OneDrive, SharePoint backup

Managed Patching

Automated OS and app patching with compliance reporting

Athencia One Portal

Real-time IT health dashboard (included free)

CIS Controls Baseline

Gap assessment and compliance posture report (included free)

1Password (Optional Add-On)

Enterprise password management (+$5/user/mo)

Learn More

Athencia One Complete

Fully Managed IT

We run your IT so you don't have to. One predictable monthly bill, no surprise invoices, no need to think about technology unless you want to.

$159–$199/user/mo

Unlimited support included

Pricing by Team Size

5-9 users$199/user/mo

10-25 users$179/user/mo

26-50 users$169/user/mo

51-75 users$159/user/mo

Everything in Athencia One, plus:

Unlimited Remote Support

Help desk, troubleshooting, how-to assistance—no hourly bills

Proactive Device Management

We fix issues before you notice them

User Lifecycle Management

Onboarding, offboarding, permission changes

Vendor Coordination

We deal with your software vendors and ISP so you don't have to

Quarterly Business Reviews

Strategic IT planning aligned with your goals

24/7 P1 Support

Critical outages don't wait—neither do we

1Password Business

Enterprise password management for secure credential sharing

Get Started

Hourly Labor Rates

For Athencia One clients and out-of-scope work

Service Type	Rate	When Used
Standard Support (T1/T2)	$150/hr	Day-to-day support for Athencia One clients
Project Work	$175/hr	Migrations, deployments, new setups, hardware installs
Engineering/Consulting	$200/hr	Architecture, security consulting, vCIO, compliance work
After-Hours Emergency	$225/hr	Outside business hours, 1-hour minimum
Onsite Travel Fee	+$50	Flat fee for Greater Seattle area visits

Billing Notes

• Time billed in 15-minute increments
• After-hours: before 7:30am or after 5:30pm weekdays, all day weekends/holidays
• Travel time is not billed, only the flat travel fee
• Remote support is default; onsite only when necessary

AI Integration Services

Project-based AI work for firms that want to use AI tools safely and productively.

AI Readiness Assessment

Current state audit, risk identification, and recommendation roadmap.

Fixed fee

AI Governance & Copilot Deployment

Policy creation, Copilot configuration, Purview DLP, and shadow AI monitoring setup.

Project + optional monthly

Custom AI Agent Development

Copilot Studio agents for your specific workflows. Built, tested, and deployed.

Per agent

AI Training Workshops

Hands-on sessions for your team. Prompt engineering, safe usage, and real workflows.

Half-day or full-day

Schedule a conversation

Billing Options

Month-to-Month

Default option

No long-term commitment required
Cancel with 30 days notice
Full flexibility to scale up or down

Annual Agreement

Save 8.3%

12-month commitment

Your 12th month is free
Pay for 11 months, get 12
We reward commitment, never penalize flexibility

BCDR and Compliance add-ons require 12-month minimum commitment.

Getting Started

Full onboarding takes about 8 weeks. Support typically begins within the first 2-3 weeks.

Onboarding Fee

A one-time onboarding fee applies to every engagement. This covers discovery, migration planning, stack deployment, validation, and team training — the foundation that makes everything after it work.

Athencia One Complete

One month's per-user rate × number of users

Athencia One (stack-only)

One month's per-user rate × number of users

What We Do

Discovery – Audit environment, document, identify risks

Planning – Create migration plan around your schedule

Deployment – Configure M365, deploy security stack

Validation – Test everything, verify backups and security

Training – Orientation for your team on new tools

Handoff – Introduce your primary technician

Switching from Another MSP?

We handle the transition professionally. We'll coordinate with your current provider, ensure clean handoffs, and never leave you without coverage. Your data and systems are yours—we make sure you keep full control throughout.

What Happens If You Leave?

We hope you won't, but we'll never hold your data hostage.

30 days notice required (mutual)

Full documentation of your environment provided

M365 tenant is yours—we transfer admin access, you keep everything

All credentials and configurations documented and handed over

BCDR: Hardware retrieved, final backup provided

Coordination with your new provider if desired

Professional transition, no hard feelings

Optional Add-Ons

For clients with specific compliance or disaster recovery needs

Security Compliance

For clients requiring formal compliance management beyond the included CIS Controls baseline. Requires 12-month commitment.

Essentials$199/mo

Single framework, unlimited reports, quarterly reviews (billed separately)

Managed Compliance$399/mo

Multiple frameworks, automated evidence collection, trust portal, ~2 hrs/mo included

Supports HIPAA, SOC 2, ISO 27001, NIST, CMMC, PCI-DSS, and 50+ other frameworks

Learn About Compliance

Backup & Disaster Recovery

For clients with on-premises servers. If your server fails or gets encrypted by ransomware, you're back up in minutes. Requires 12-month commitment.

Small(Up to 2TB)

$250/mo

Standard(Up to 5TB)

$500/mo

Professional(Up to 12TB)

$1,000/mo

Enterprise(12TB+)

Custom

Not needed for cloud-only environments. Dropsuite (included in Athencia One) covers M365 backup.

Includes Athencia-owned hardware, instant virtualization, ransomware detection, 2 DR tests/year

Pricing Examples

Real-world scenarios to help you estimate

Small Law Firm

8 users, cloud-only

Athencia One Complete8 × $199

BCDRNot needed

ComplianceCIS included

Total$1,592/mo

Accounting Firm

22 users, server, compliance needs

Athencia One Complete22 × $179

BCDR Standard (5TB)$500

Compliance Essentials$199

Total$4,637/mo

Engineering Firm

45 users, CMMC required

Athencia One Complete45 × $169

BCDR Professional (12TB)$1,000

Managed Compliance$399

Total$9,004/mo

Startup Consulting

12 users, stack-only

Athencia One12 × $50

Est. hourly support (~5 hrs)~$750

Total~$1,350/mo

What Sets Us Apart

Cloud-First

We build on solid foundations before adding complexity. No band-aids.

Portal Included Free

Real-time visibility most MSPs charge $50-100/mo extra for.

Enterprise Security for SMBs

Same Huntress SOC protecting Fortune 500, sized for your budget.

Transparent Pricing

No hidden fees. Month-to-month flexibility. What you see is what you pay.

Seattle Local

Based in Greater Seattle, available onsite when needed.

Compliance-Ready

CIS baseline included. Easy path to HIPAA, SOC 2, CMMC when needed.

Ready to talk about what makes sense for your team?

We'll tell you honestly whether our approach is the right fit for your firm.

Let's Talk