Athencia Manage
You rely on IT. We make it work.
Modern SMBs lose 40+ hours per employee every year to slow laptops, forgotten updates, and shadow-IT detours. Conventional help desks react after the damage is done, and then they bill you for the privilege. You deserve an approach that prevents the fire instead of handing you a hose.
Athencia Manage automates the day-to-day care of Microsoft 365, Azure, and every device, and when a human touch is needed, our expert help desk is just a call away.
⏳ Downtime drains productivity.
Even a five-minute Teams glitch can snowball into missed deadlines and frustrated clients.
How we handle it
- 24 × 7 monitoring spots issues in seconds.
- Self-healing scripts auto-restart services, clear caches, or apply hotfixes before users notice.
- If intervention is needed, a specialist steps in to take care of the problem.
📦 Onboarding new staff or devices is slow and error prone.
Manual setup means shipping laptops back and forth and juggling endless checklists.
How we handle it
- Intune + Windows Autopilot configures devices over Wi-Fi with zero IT touch.
- Identity, apps, and security baselines apply the moment a user signs in.
- A welcome email with “day-one ready” tips slashes support tickets.
🩹 Patches and updates feel like Russian roulette.
Skip them and you’re vulnerable; run them and you risk breaking production.
How we handle it
- Staged rings roll out OS, firmware, and app updates after test validation.
- Critical security patches fast-track within 24 hours.
- Rollback automation lets us revert anything that misbehaves.
🔍 Zero visibility hurts decision-making.
Leadership only hears about IT when something breaks—or when the bill arrives.
How we handle it
- Real-time dashboards show our technicians device health, ticket trends, and SLA status.
- Monthly executive summaries translate metrics into plain-English business impact.
- Quarterly vCIO sessions align IT roadmaps with growth goals.
🚀 Growth stalls when IT can’t scale.
Opening a new office—or adding ten new hires—shouldn’t mean weeks of re-configuring networks and software.
How we handle it
- Policy-driven templates instantly duplicate best-practice configs for new sites and teams.
- Intune + Autopilot auto-provision devices so employees are productive on day one.
- Elastic Azure resources scale up or down automatically, keeping performance steady and costs predictable.
- Predictable, per-user subscription pricing lets you forecast IT spend as headcount grows.
Secure by default. Smart by design. Scalable by nature. That’s Athencia Manage.
No sales pitch—just a 30-minute strategy session.